Trying to access a website which is blocked as per your filter settings will result in a 'block page' being displayed. Should you still wish to access the page, please follow the instructions below to Request Access.
The Block Page
- This is the URL, the page/website which is being blocked according to your account settings.
- This is the reason why the URL has been blocked. In the above case, it would be because the URL falls under the category of ‘Mixed Content/Potentially Adult’ which is blocked in the account.
- This lists all the filter categories/areas under which this URL falls. Although some categories may be allowed in this account, if others are blocked this URL will also be blocked resulting in the block page.
- Use this button if you would like to request access to the blocked URL.
Here’s the process you’ll be taken through in requesting access:
Provide Request Details
Here’s where you can choose whether you would like to access the page the exact URL, the website where this webpage is hosted, or the category under which the website falls. You may see different options than these on your block page. This would depend on whether the URL you are requesting is a website no option to request to page or if the category is locked in your account no option to request category - you can contact us to request to have the 'lock' removed, and we will advise as relevant.
Once you have selected your option, select ‘proceed’ to move on to the next stage.
Set Up Content Filtering
You will be asked whether you would like to apply the content filters which are in your account. This may include the image, video, or audio filters as per your account settings.
Select either ‘on’ or ‘off’ for each of the content filters in your account before proceeding.
Choose Access Type
Choose whether you would like temporary or permanent access to this URL.
Selecting ‘temporary’ will enable the dropdown list to allow you to choose the length of access.
Once you have chosen your access type, select ‘Request Change’ to send your request over to us.
You can then look out for a notification email informing you of the response to your request.
On average, requests are processed with a maximum of a 60-second turnaround time, you will usually get a response within seconds.
Should your account be under a specific reseller or have a designated filter admin, your request may be sent to them for additional approval. This may cause a delay in the response time.
The notification emails for requests which are made on your 'default user/ profile' will go to the account holder's email address. Notification emails regarding requests made on specific 'users/profiles' will go only to the email address of the User.
Approved Request: simply reload the page to access it. You may need to clear the cache on the Techloq extension.
Rejected Request: Your request may have been rejected for a variety of reasons. The email received should specify the reason. If you still require access, please respond directly to the 'request rejected' email asking to override the rejection, your request will be reviewed again, and you will receive an email response.
Should your request have been rejected by a reseller or filter admin as will be noted in the rejection email, please contact them directly.
Email address for Notifications: You have the option of adding an ‘email address for notifications to your account. All 'approval emails' will be sent to an email address of your choice, allowing a third party to ‘monitor’ your requesting activity. Contact our support team if you would like to have this set up on your account.